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Position：Home / Products / Unified Communications / Huawei Unified Communication / Huawei Contact Center

  • UA12DTU
  • UA12DTU

UA12DTU

Model:Huawei Contact Center UAP3300 series UA12DTU
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Overview

Huawei UA12DTU UAP300 is designed to provide various access and media resource capabilities to small- and medium-size contact centers. The UAP3300 supports both broadband and narrowband access and signaling which enabling enterprise intranets to easily connect to PSTNs, NGNs and IMS. This product also provides various media resource capabilities, such as collecting digits, playing announcements, recording calls, transmitting faxes, converting test to speech, performing automatic speech recognition and out-going call detection. By integrating third-party voice recording and fax services, the UAP3300 boosts the integration level and system reliability of the Huawei IPCC solution. The UAP3300 can be connected to Huawei computer telephony integration and interactive voice response platforms to provide various agent and interactive voice services, if the network connection to the CTI fails, the UAP3300 provides local routing services distributing incoming calls to proper agents ensuring that services are not interrupted. The UAP3300 features high capacity and reliability, it supports 240 channel agents, 240 channel IVRs and 240 channel trunk access, it provide 10 board slots, two main control boards and other service boards compatible with digit trunk boards and media resource boards based on service requirement.

Quick Specs

Figure 1 shows the appearance of UAP300.

UAP300 Appearance

Table 1 shows the Quick Specs.

Product Code

UA12DTU

Product Part Number

03020MNC

Description

4E1 Digital Trunk Board

Software and Hardware Attributes

Hardware

EAN

2147483647

UOM

PCS

Pack Weight(kg)

1.48

Pack Volume(m^3)

0.010416

Pack Dimension(D*W*H mm)

400*280*93

Net Dimension(D*W*H mm)

282*170*35

Typic Power(W)

6

Discount Category

Hardware

Product Line

Unified Communications and Collaboration

Compare to Similar Items

Table 2 shows the comparison of UA3M01AC3301, UA11MRS, UA12DTU and UA13MCU.

Product Code

UA3M01AC3301

UA11MRS

UA12DTU

UA13MCU

Product Part Number

02310ADW

03020JKM

03020MNC

03020RCQ

Description

UAP 3300.UA3Z01AC33.Universal access platform for the AC integrated frame components.with powers

Media Resource Subsystem

4E1 Digital Trunk Board

Main Control Unit

Typic Power(W)

50

31

6

56

Get more information

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Specification

UAP3300 Specifications

Power Distribution System

100 V to 240 V AC power distribution system

maximum output power

275 W

Dimensions(W*D*H mm)

Shelf: 436*420*264

Main control board: 367*280

Interface board: 170*280

UAP-PTS: 440*342*43

Rated Voltage

110 V or 220 V AC

e Input Voltage Range

100 V-240 V AC

Power Frequency Range

50 Hz or 60 Hz

Maximum Power Consumption in Full Configuration

About 430 W

System Capacity

·The IVR of the UAP3300 system can connect to 23,040 users.

·The UAP3300 provides a 30,720-channel trunk.

·The UAP3300 provides up to 7680 agents.

Performance Indexes

·When 30 calls are initiated concurrently, the average put-through duration is shorter than 1.5 seconds.

·The put-through rate of calls is equal to or greater than 99.999%. The average duration for dynamically switching voice encoding is shorter than 60 milliseconds.

·The mean time between failures (MTBF) is 10 years.

·The BHCA for each UAP3300 is 4,000,000.

EMC

·EN 55022: 1998 + A1: 2000 + A2: 2003

·EN 55024: 1998 + A1: 2001 + A2: 2003

·CISPR 22: 2003

·CISPR 24: 1997 + A1: 2001 + A2: 2002

·IEC 61000-3-2: 2001/EN 61000-3-2: 2000

·IEC 61000-3-3: 2002/EN 61000-3-3: 1995 + A1: 2001

·ETSI EN 300 386V1.3.3: 2005 l AS/NZS CISPR 22: 2004

·ANSI C63.4: 2003

·IEC 61000-4-2: 2001/EN 61000-4-2:1995  IEC 61000-4-3: 2006/EN 61000-4-3: 2002

·IEC 61000-4-4: 2004/EN 61000-4-4: 2004

·IEC 61000-4-5: 2005/EN 61000-4-5: 1995

·IEC 61000-4-6: 2006/EN 61000-4-6: 1996

·IEC 61000-4-11: 2001/EN 61000-4-11: 1995

Security Specifications

IEC 60950-1

EN 60950-1

UL 60950-1

CSA C22.2 No 60950-1

AS/NZS 60950-1

BS EN 60950-1

GB4943

Environment Requirements

Storage temperature: -40ºC to +70ºC

Temperature for long-term running: 0ºC to 45ºC

Temperature for short-term running: -5ºC to +55ºC

Humidity: 5%-95% relative humidity, no condensing

Altitude: not higher than 3000 meters (The UAP3300 can keep the same performance within the altitude of 3000 meters.)
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