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Position：Home / Products / Unified Communications / Huawei Unified Communication / Huawei Contact Center

  • U28M01SCF
  • U28M01SCF

U28M01SCF

Model:Huawei eSpace U2980 contact centers U28M01SCF
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Overview

Huawei eSpace U2980 contact centers U28M01SCF Service Control Frame(AC). Huawei Contact center CC-ACD U2980, it is designed for middle and large contact centers, comparing with UAP3300, the capacity is bigger, reliability is higher and they support video features. The U2980 is 4U height, power consumption is 850W, it can support 960E1 PSTN trunk, 480 agents and 480 IVR. It also supports abundant functions, firstly, it supports broadband and narrowband connection ability, supports E1 port and GE port, supports ISUP signal, PRA signal and SIP signal, secondly, U2980 has powerful media resource ability, including voice announcement, digital collection, voice record, fax TTS ASR and outbound detection. U2980 supports voice function as well as the video function, it can play AVI or 3GP video file to customer, it supports H.263, H.264 and MPEG-4 codec. Once the product connects to CTI, it can provide video IVR and video agent function for customer, the video service will give the customer better experience and increase customer loyalty. This is the ALL-IN-ONE solution ¨C CTI, IVR, Report and other application systems can be embedded in U2980 and then one U2980 frame can provide a total contact center solution. These application are pre-installed, this can increase implementation speed and reduce implementation difficulty.

Quick Specs

Figure 1 shows the appearance of U2980.

U2980 Appearance

Table 1 shows the Quick Specs.

Product Code

U28M01SCF

Product Part Number

02310KFE

Description

Service Control Frame(AC)

Software and Hardware Attributes

Hardware

EAN

2147483647

UOM

PCS

Pack Weight(kg)

67

Pack Volume(m^3)

0.336053

Pack Dimension(D*W*H mm)

865*700*555

Net Dimension(D*W*H mm)

617*442*175

Typic Power(W)

111

Discount Category

Hardware

Product Line

Unified Communications and Collaboration

Compare to Similar Items

Table 2 shows the comparison of U2980 and U2990.

Product Code

U2980

U2990

Busy Hour Completed Calls (BHCC)

12,000,000

180K (single frame)/1800K(7 frames cascading)

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

E1/ISUP, E1/TUP, E1/PRI, T1/PRI(ITU-T standard), SIP

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

G.711, G.729, G.722, G.722.1, G.722.2, G.723, iLBC, AMR/EVRC

Power Supply

Rated voltage: –48V DC/100V AC to 240V AC

DC: -57V~-40V, Standard: -48V Power supply redundancy(totally 2 pairs of power modules, and each pair supply power for half of the frame)

Maximum power consumption

(single subrack, full configuration): About 800W

1250W(fully configured)

Get more information

Do you have any question about the U28M01SCF

Contact us now via Live Chat or Contact@huatenmax.com.

Specification

U2980 Specifications

Maximum Number of Concurrent Online Agents and IVRs

480 agents + 480 IVRs

Digit Collection Modes

RFC2833 or DTMF

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

Audio File Formats

WAV, VOX, 3GP, or AVI

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

Security

SRTP/SRTCP (negotiation standard: RFC4568):

AES_CM_128_HMAC_SHA1_80,

AES_CM_128_HMAC_SHA1_32;

SIP OVER TLS:

TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_RSA_WITH_AES_256_CBC_SHA,

TLS_RSA_WITH_3DES_EDE_CBC_SHA,

TLS_RSA_WITH_RC4_128_SHA

Busy Hour Completed Calls (BHCC)

12,000,000

Main Control Board Switchover Time

3s

Maximum Number of Cascaded Subracks

Deployed alone: 3

Deployed with USM: 24

Mean Time Between Failures (MTBF)

10 years

Processing Capabilities of a Single U2980

Number of E1 trunks: 960
Number of IVRs: 480
Number of agents: 480

Performance Indicators

Call connection rate ≥ 99.999%
Mean Time Between Failures (MTBF): 10 years
Mean Time To Repair (MTTR): 30 minutes

Phone Compatibility

Huawei 7900 series IP phones
Huawei iAgent IP SoftPhone
Huawei IADs

Power Supply and Consumption

Rated voltage: –48V DC/100V AC to 240V AC
Maximum power consumption (single subrack, full configuration): About 800W

Dimensions (H x W x D)

175 mm x 442 mm x 550 mm (4U)

Weight

About 45 kg (single subrack, full configuration)
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